If cancelling 7 days before arrival, forfeit 100% of the booking total. If cancelling 15 days before arrival, forfeit 75% of the booking total. If cancelling 30 days before arrival, forfeit 50% of the booking total.

Self-Catering Units Spykerklip at the upper level, and Drievis at ground level Prices The price of accommodation will be in accordance with your Booking Confirmation. Minimum Stay Our minimum stay is 1 night except for the period 15th December until 15th January the minimum stay is 3 nights, unless otherwise confirmed by management. Pets Sorry, we do not allow pets at this property. Acceptance of Children We welcome children of all ages. Cancellation and Insurance When making a booking at Die Rotse Host House & Self-catering, your booking will be secured by the deposit that you pay on reservation. A booking of 1 night only must be paid in full at the time of booking. If in the event you need to cancel your booking we will endeavor to re-let the unit, and a cancellation fee is calculated as a percentage of the full accommodation amount namely: Cancellation 30-15 days prior to arrival: forfeit 50% of deposit payment Cancellation 15-8 days prior to arrival: forfeit 75% of deposit payment Cancellation 7-0 days prior to arrival: forfeit 100% of deposit payment Non-arrival or Curtailment of stay will incur the full cost of booking Unfortunately we are unable to judge the reasons for change, cancellation or non-arrival of guests, therefore we kindly remind you that a booking made with Die Rotse Host House & Self-catering, either verbal or written, forms a legally binding contract and as a result we recommend you take out appropriate holiday insurance. Non-availability of Accommodation We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the accommodation. Our liability would not extend beyond this refund. Arrival Your accommodation will be available to you from 14h00 on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your unit, however please check with us should you require early arrival arrangement. Late arrival procedure Please ensure that you check in after 14h00 and contact us no later than 18h00 to let us know if you will be arriving late. Failure to notify us may result in the unit being re-let or the full cost of the unit being charged. Departure Please be ready to leave the accommodation by 11h00 on the day of departure, unless otherwise arranged (refer to extension of departure time below). We shall provide you with an invoice, payable on departure. Extension of departure time With prior approval we shall allow you to extent the vacating time of 11h00 to 18h00, subject to availability at an additional cost of R200 per unit. Regulatory Compliance It is a condition of the Business License issued to Die Rotse Host House & Self-catering to disallow live or loud music on the premises. We respectfully request guests to respect the neighborhood and next door neighbors and do not play music that can cause neighbors to lodge complaints about noise, behavior or conduct. The Right of Admission will apply. Personal Conduct of Guests Our wish is that guests will have a memorable time at our establishment and our hope is that "all who arrive as guests leave as friends" Problems connected with abused substances such as drugs and alcohol has been a growing phenomenon and we respectfully request the “Booking Principle” to take ownership of the Personal Conduct of their guests. We respectfully request guests to respect the neighborhood and next door neighbors and do not play music that can cause neighbors to lodge complaints about noise, behavior or conduct. The Right of Admission will apply. Damages and Breakages We put our property in your care for the duration of your stay and we shall deliver it to you clean and in full working order on arrival, but request you to protect our assets and report any damages. We kindly request you to respect our property and the use of equipment and utensils. If you need assistance to operate the appliances, please contact the owners. Special care should be taken not to drag heavy items such as suitcases or boxes over the wooden or Stucco floors. These are high value items and expensive to repair. Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of R250 if you did not report this. Appliances and devices Our units are fully equipped with electrical appliances and media equipment for your use. Sufficient plug points are also supplied to charge devices, therefore there is no need to unplug any of the plug points in use. It is prohibited to plug in any additional personal appliances and or devices. Should there be such requirement or need; prior approval is required from management as it is disallowed to connect any other appliance or device that is not a standard features as provided by our establishment. Liability We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. Privacy Policy Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party. Complaints Should you find that appliances or utensils are not working properly or for that matter any other complaints, please report it soonest to the management for rectification immediately as we are on duty 24/7 and would prefer to deal with issues or complaints sooner rather than later. Smoking This is a non-smoking establishment, it is classed as a public place and it is therefore illegal to smoke inside the unit. We respectfully ask for your cooperation and consideration in this matter at all times. Smoking is allowed outside on the stoop/patios and balconies or any open area on the premises.