FIT reservation cancellations made on or within 7 days of the agreed arrival date (excluding the date of arrival) will be charged one nights accommodation, at the Reserved Room Rate, unless the reservation concerned was made on or within the same 7 day period. Cancellations made more than 7 days prior to the arrival date will not attract a penalty charge. Should the traveller fail to arrive at the hotel, SI will charge the credit card stipulated on the reserved full amount or will retain the EFT payment made.
Bookings made more than 45 days prior to arrival - 100% cancellation penalty charge will apply should the booking be cancelled within 45 days to arrival.
Bookings made 45 - 14 days prior to arrival - 100% cancellation penalty charge will apply 48 hours after booking for the full duration of the stay.
Bookings made 13 days - same day of arrival including no shows - 100% cancellation penalty charge will apply after booking for the full duration of the stay