If cancelling 7 days before arrival, forfeit 100% of the booking total. If cancelling 14 days before arrival, forfeit 50% of the booking total.

Reservation and Confirmation for booking from the 20th of December 2018 to 10 January 2019. iKhaya Lodge reserves the right to accept provisional reservations. Provisional reservations or enquiries will only be regarded as confirmed upon receipt of the signed contract and requested deposit. Should the client fail to return the signed contract within 48 hours of the requested enquiry, iKhaya may treat the reservation enquiry as having being cancelled by the client. "A 50 % deposit is on confirmation in order to guarantee your reservation. "The remaining 50 % is due on the 30th of October 2016 Should the client fail to meet the deposit requirements as listed above, iKhaya may treat the reservation as having being cancelled by the client. "Should a reservation confirmation be received within the 21 days prior to arrival, the 100 % deposit required is due within 48 hours along with signed documentation for confirmation. "Should a reservation be received within the 10 days prior to arrival, full payment is required along with signed quotation invoice for confirmation in order to secure any reservation. Any reservation changes must be confirmed in writing. The client shall not be entitled to assign the reservation to any third party nor to utilise iKhaya's facilities for any other purpose than that stated in the contract without iKhaya's prior written approval. All rates quoted are inclusive of VAT and all taxes. Payment Policy: Our banking details are listed below for ease of payment as per this quotation invoice. Electronic Funds Transfer (EFT) Payment: In order to guarantee your booking a copy of the proof of payment is to accompany this signed quotation invoice as confirmation and guarantee All other amounts incurred against this agreement are to be settled upon departure. All invoices are payable upon presentation of the invoice. Any queries shall not affect the immediate payment of the outstanding amount. Credit Card Payment In order to guarantee your reservation, we require the accompanying credit card authorization to be completed, signed and returned along with a copy of the front and back of the credit card and this signed quotation invoice. All other amounts incurred against this agreement will be debited to the credit card information provided. Account Holders In the event of the company holding an account with iKhaya Lodge, this quotation invoice is to be signed, completed and returned as confirmation. Written account payment details or order numbers on a company letterhead are to accompany this quotation invoice in order to guarantee this reservation. All other amounts incurred against this agreement are to be settled by the account holder. All invoices are payable upon presentation of the invoice. Any queries shall not affect the immediate payment of the account. The final account is to be signed by the authorised signatory prior to departure of the client/group from iKhaya Lodge. Interest at 15% pa will be levied on accounts overdue by 30 days. Cancellation Policy: Should a reservation be cancelled prior to the arrival date reserved the following cancellation fees will apply: " Bookings from the 20th of December 2016 to the 10th of January 2017 are non-refundable from the 30th of October 2016 Conditions: iKhaya Lodge and/or any of its employees do not accept any responsibility for any loss or damage sustained by the client, the clients employees, or the clients guests, however incurred whilst on the premises. iKhaya Lodge does not accept any responsibility for any losses, damages or inconvenience caused to the client due to power failures or acts of God. The client agrees all damage caused by the client, the client's employees, or the clients guests to the facilities in the hotel, the room or its contents will be charged directly to the client. The client accepts that they are liable for the whole bill even if it is booked through an agent.