RESERVATIONS
Following an availability check, reservations must be made in writing to 17onWellington reservations office by email
[email protected], tel: +27 (0) 44 874 0700 or fax: +27 (0) 866 107 854
Once confirmed, all reservations are subject to the Terms & Conditions below:
DEPOSIT
For one night's stay: Full deposit required.
Peak holidays (Dec, Easter and special events) Full pre-payment required.
For last minute reservations we require full payment prior to- or on day of arrival.
All other bookings: 50% deposit of full amount quoted.
50% Remainder required prior to- or on day of arrival.
Late check-ins, payment required the following day by 10:00.
Price Disclaimer: All prices featured are subject to change without prior notice.
PAYMENT
Cash and all major credit cards are accepted, we regret no AMEX or Diners club cards & unfortunately no cheques. Accommodation is only confirmed once the deposit has been received.
Please provide your VAT number, if applicable, for your VAT claim purposes.
Proof of payment must be emailed/faxed & very important, it must include your reference number on the Pro forma invoice or tax invoice number.
[email protected] or fax +27 (0) 866 107854.
Bank account details: Honey Pot Investments 109 CC, Standard Bank, George, Account Number: 082 8808 67, Branch Code: 050214, VAT Number: 4400 198 489, SWIFT Code: SBZAZAJJ.
CANCELLATION
Cancellations must be made in writing to
[email protected] or by Fax +27 (0) 866 107854
Refund Policy: Ours is fairly simple, but we ask you as our guests to keep in mind that once a room is booked it is no longer available to sell online.
Our normal refund policy: Full refund if cancellation occurs 36 hours before reservation date.
However for large bookings (3 or more rooms) and or peak holidays (Dec, Easter and special events) - refunds will be given once rooms are rented out again.
We regret no refund will be given for non-arrival and no show guests & 100% of total booking quoted is payable.
ADDITIONAL INFORMATION
Check-in time: from 14:00 to 18h00.
Check-out time: by 10:00 unless otherwise arranged.
Late arrival: Please advise us of late/early-arrivals so arrangements can be made.
Reception hours: 07:00 to 18:00 daily.
Additional guests services are available: from picnic baskets to special activities, wellness treatment packages, Honeymoon packages etc. the sky is the limit!
Airport transfers are R150.00
MEALS
Breakfast: Ranges from healthy options to a full English breakfast. Only the standard room includes breakfast in the room rate. Should you reserve a suite breakfast will be R100 extra for adults and R65 for children under the age of 9. Children under 4 years is free of charge.
Lunch & Dinner options available. Dinner vouchers for 5 different restaurants are also available.
CONFERENCE FACILITY
We cater for up to 14 delegates, the suites (12 seated) and reception dining area is ideal for a corporate function, meeting or incentive event. These can be set up in the usual configurations, such as:
U-shaped
Cinema style
Classroom style
We can also have a custom arrangement, according to your specifications and budget.
For your convenience, the use of the following equipment could be arranged :
Flip chart & Markers
Sweets and water
Pull down screens
Audio visual equipment
Any extra requirements can be arranged at a nominal cost.
PLEASE NOTE
8 of our apartment suites & rooms are accessible by climbing stairs. If any persons in your party have a problem climbing steps, please notify us when making a reservation, as we cannot guarantee alternative rooms/suites on arrival.
