Seehuis Bella

Cancellation policy on bookings made via third parties. The policy of said third party applies:
Cancellation more than 14 days prior to arrival = 50% of accommodation fee
Cancellation 14 days or less prior to arrival = 100% of accommodation fee

A no-show is the non-arrival of a GUEST without notification in writing by fax or email. In the case of a no-show, a no-show fee of the full amount of stay will apply.

Langebaan Holiday Homes – Booking Terms and Conditions

1.General

Langebaan Holiday Homes (LHH) is a responsible property manager and will do everything possible to:

·         add value to our homeowners,

·         ensure a pleasant stay for guests, and

·         maintain good relationships with neighbours (Holiday homes are situated in residential areas).

Therefore:

·         right of admission to properties are reserved, and

·         these Terms and Conditions are enforced strictly.

2.Legal Responsibility

The person completing and signing the LHH Rental Agreement:

·         Have to be 21 years of age and older,

·         Have to be present and residing in the property for the duration of the rental period,

·         Accepts full responsibility, in his personal capacity, for any losses, breakages or damages of any kind that occurs at the Holiday Home, or the content thereof, during their stay,

·         Agrees to convey the Terms and Conditions to all the members of his group, and

·         Accepts the responsibility to ensure that all members adhere to the stipulations of the Terms and Conditions.

3.    Misbehaviour

3.1.    Misbehaviour by guests is prohibited.  The following actions are deemed as misbehaviour and hence, not tolerated

·           Excessive noise and/or loud music – any time during the day or night

Note:          When neighbours can hear the music or noise it is “excessive” or “loud”,

·           If at any time there are more people on the premises than agreed to in the T&C,

·           Any commercial activity, team building, party or disco, 21st birthday party, matric gathering, bachelor-, hen parties and

·           Any other action judged by the LHH manager as misbehaviour.

3.2.    Should a guest be guilty of misbehaviour, to the judgment of the LHH manager, the breakage deposit will not be refunded, even though no warning was issued.  The signed Terms and Conditions already serves as a warning, and

3.3.    Everyone in the group may be requested to leave the premises immediately, even though no warning was issued.  If guests are perceived as a risk to the holiday home, LHH may decide to refuse entrance to the holiday home even at book-in stage.  In such instances payments will not be refunded.

4.Confirming a Reservation

When a guest makes a booking, LHH will immediately forward a Booking Confirmation to the guest.  To confirm the booking the following is expected from the guests within 48 hours:

·         Read and sign the Rental Agreement and return it to LHH via E-mail, and

·         Pay the required deposit.  The balance is payable 7 nights prior to arrival.

5.      Rates and payments

·         No additional cleaning fee applies,

·         An additional refundable breakage deposit applies per booking,

·         In order to guarantee a reservation, payment must be received on or before payment date, if not, bookings will automatically be cancelled,

·         Cheques are not accepted, and

·         Credit card payments and repayments are only available to international guests.

6.    Arrival & Departure

·         Arrival time:               Between 16h00 and 19h00,

·         Departure time:         10h00,

·         Check-in is at the LHH office situated at 1 Malgas Crescent, Langebaan.

·         From 19:00 a late check-in fee of R250 per half hour, or part thereof, applies.  The late check-in fee is payable in cash upon arrival.

·         No check-in will be done after 20:00. 

7.    General

7.1.    All facilities are used at own risk.  The owner or manager does not accept any liability or legal responsibility whatsoever for any damage, loss or injuries incurred as a result of utilising the facilities or any other injuries or damages guests or visitors may suffer at this Holiday Home or on the property.

7.2.    Smoking is prohibited in the Holiday Home.

7.3.    Pets are prohibited in the Holiday Home, except by special arrangement for guide dogs for the visually handicapped.

7.4.    Items are not to be removed from the house.  Towels provided are not to be used on the beach.  Guests need to provide their own beach towels.

8.Breakage deposit

The key/breakage deposit is normally refunded within 10 business days after departure.  The following will affect the refund:

8.1.    If there are any traces, signs or smells indicating that someone was smoking in the house, the deposit will not be refunded,

8.2.    If the manager becomes aware of any act of misbehaviour as defined in this T&C’s (even after the guests have left the premises), the breakage deposit will not be refunded.

8.3.    If the windows and/or doors are left open after departure, the breakage deposit will not be refunded.

8.4.    If any item is missing, broken or damaged, the replacement value will be subtracted from the deposit.

8.5.    If there are stains on the linen, the linen will be replaced and the costs will be subtracted from the deposit.  The following substances are likely to leave stains on linen (this may not be a full and complete list):

Blood, mascara, make-up foundation, self-tanning or quick tanning lotion and suntan oils.

8.6.    Any cost incurred to rectify the Holiday Home after the stay will be subtracted from the breakage deposit, e.g. should extra heavy cleaning be required, or if excessive dirty dishes are left.

Note:  If the key/breakage deposit is not enough to cover damages or costs, the responsible person in terms of this agreement remains responsible, in his personal capacity, for costs.

9.Cancellation policy

Cancellation 7 days or less prior to arrival    = 100% of accommodation fee

Cancellation 14 days or less prior to arrival  = 50% of accommodation fee

Cancellation more than 14 days prior to arrival  = 15% of accommodation fee

10.      The following is not be allowed at the property

·         Any commercial activity, team building, party or disco, 21st birthday party,

·         Matric gatherings (even after their final exams),

·         Bachelor parties and hen parties, and

·         No under 21 year old will be accommodated at the property without adult supervision.

11.Declaration

The following declaration is signed by the responsible person:

I, the undersigned, and my group, hereby accept all the Terms and Conditions as stipulated above.  We undertake to abide thereto and confirm that we are aware that, if we transgress any one of these Terms and Conditions, we will be evicted from the house without refund of any payments.  We also accept that the key/breakage deposit will only be refunded up to fifteen business days after departure after the manager has ensured that the Holiday Home is left in a satisfactory condition.

I, the undersigned, and my group hereby indemnify the Owner as well as the Property Manager against any damages suffered by any one of the guests due to the negligence or dolus on the part of the owner or Property Manager or their employees.